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Artisan Cable System
Return Policy

Generations of Engineering. A Standard of Excellence.

At Artisan, every cable system component reflects our commitment to engineering integrity, precision manufacturing, and lasting performance. Built on generations of expertise, our products are designed to perform with consistency, reliability, and purpose. When a concern arises, our responsibility remains clear—to evaluate, respond, and support with professionalism and care.

This policy outlines the standards and processes for returns, exchanges, and warranty coverage for all Artisan Cable System (ACS) products.

RETURN POLICY

Eligibility for Returns

Artisan accepts returns of unused, uninstalled, and unmodified components within 30 days of the original purchase date.

To qualify for return:

  • Products remain in new, resale-ready condition
  • All original parts, packaging, and inserts are included
  • Components show no signs of installation, cutting, tensioning, or alteration

Items that fall outside these standards may be declined or subject to a restocking adjustment.

Non-Returnable Items

To maintain product integrity, safety, and performance standards, the following items are not eligible for return:

  • Cable that has been cut, tensioned, or installed
  • Hardware displaying tool marks, scratches, or installation wear
  • Custom-cut or special-order components
  • Items exposed to chemicals, harsh environments, or improper handling
  • Clearance or final-sale items

Installed components remain ineligible for return unless a verified manufacturing defect is confirmed through evaluation.

RETURN PROCESS

To initiate a return:

  1. Email support@artisancablesystem.com with your order number and requested items
  2. An RMA (Return Merchandise Authorization) number and instructions will be provided
  3. Ship items using a preferred carrier
  4. Upon inspection and approval, a refund will be issued to the original payment method

Return shipping costs are the responsibility of the customer unless the return results from a confirmed manufacturing defect.

REFUNDS

Approved returns are processed as follows:

  • Refunds apply to the product purchase price only
  • Original shipping charges are non-refundable
  • Items returned incomplete or outside resale condition may incur a restocking adjustment of up to 20%

EXCHANGES

Exchanges follow the same process as returns.
Replacement items are processed and shipped after inspection and approval of returned components.

DAMAGED OR DEFECTIVE ITEMS

If a product concern is believed to be related to a manufacturing defect:

  • Contact support@artisancablesystem.com
  • Provide clear photos and a detailed description of the issue

Each claim is evaluated with care and technical review.
Approved claims receive replacement components at no cost.

POLICY SCOPE

This return policy applies to purchases made directly from Artisan Cable System or through authorized dealers.

Proof of purchase is required for all returns and claims.

Artisan Cable System
Limited Lifetime Warranty

Generations of Engineering. A Standard of Excellence.

Artisan Cable System hardware is manufactured to meet strict performance standards for durability, precision, and long-term reliability. This Limited Lifetime Warranty reflects our commitment to engineering excellence and product consistency. 

The warranty extends to the original purchaser for the life of the product and covers verified defects in Artisan parts.

WHAT IS COVERED

This warranty applies to ACS metal hardware, including:

  • Tensioners and terminals
  • Connectors, brackets, and fittings
  • Stainless steel mounting hardware
  • Components included within ACS system kits

When a component is found to have a confirmed manufacturing defect, Artisan will provide a replacement part at no cost.

WHAT IS OUTSIDE WARRANTY COVERAGE?

The following conditions fall outside warranty coverage:

  • Normal wear, surface variation, or cosmetic changes
  • Improper installation, misuse, or modification
  • Damage from cutting, grinding, or alteration
  • Corrosion resulting from chemical exposure, saltwater, or incompatible materials
  • Impact damage, environmental stress, or external conditions
  • Cable that has been cut, tensioned, or installed
  • Performance issues resulting from non-ACS components

Installed components qualify for warranty review only when a manufacturing defect is verified.

STAINLESS STEEL PERFORMANCE GUIDANCE

Artisan utilizes high-quality stainless steel materials selected for strength and corrosion resistance.

Stainless steel offers corrosion resistance; environmental conditions influence surface appearance over time.
Natural occurrences such as oxidation or discoloration, particularly in coastal or industrial environments, reflect environmental exposure and do not indicate product failure.

HOW TO SUBMIT A WARRANTY CLAIM

To begin a claim review:

Email support@artisancablesystem.com with:

  • Proof of purchase
  • Clear images of the component and condition
  • Description of the application and environment
  • Summary of the concern

Each submission receives a thorough evaluation to ensure accurate resolution.

Approved claims receive replacement components at no cost.

WARRANTY LIMITATIONS

  • Warranty coverage applies only to the original purchaser and remains non-transferable
  • Labor, removal, reinstallation, and incidental costs remain outside warranty scope
  • State regulations may impose certain limitations

At Artisan, every system reflects a commitment to quality, clarity, and long-term performance. Our policies are designed to support that commitment—ensuring consistency, accountability, and trust in every product and every partnership.

Generations of Engineering.
A Standard of Excellence.